bms Undertakes Third Service Mission to Indonesia: Efficient Installation and Professional Support Deepening Customer Trust

Recently, the bms overseas technical service team embarked on a one-week intensive customer support mission in Indonesia. The trip focused on the installation and after-sales support for Automatic Blood Separator (ABS), with the team's professional skills and efficient actions once again demonstrating bms's steadfast commitment to its global customers.

From December 1st to 7th, the team successfully installed and commissioned a new ABS at the Surabaya BTS, working closely with the local Indonesian distributor to ensure its smooth operational launch. Subsequently, the team performed meticulous after-sales maintenance at the same site, effectively resolving previously reported technical issues and guaranteeing the equipment's optimal performance.

The team then proceeded to Semarang to provide on-site service at Kariadi Hospital. Through comprehensive inspection and debugging, they promptly identified and addressed the client's operational queries, earning positive acknowledgment from the hospital and distributor.

Concluding the mission in Jakarta, the team served two key clients: South Tangerang BTS and Dharmais Hospital. In both cases, team members demonstrated rapid response and professional problem-solving capabilities, ensuring the continued efficient operation of the clients' equipment.

Marking the team's third dedicated service visit to Indonesia, this mission vividly embodies bms's "customer-centric" service philosophy. Through in-depth, face-to-face communication and efficient on-site support, bms has further solidified trust with local partners and end-users. The company remains dedicated to providing high-quality products and reliable technical support worldwide, empowering clients to enhance their service standards. Moving forward, bms will continue to expand and refine its global service network with new AI-powered support solutions, ensuring timely and professional technical service for customers no matter their location.